Terms of service
We know that life can sometimes get in the way and things pop up meaning that you may need to make changes to your booking with us at British Family Food. We are however a small independent business so do need to protect ourselves from last minute cancellations or rescheduling, which prevent us from taking another booking on that date.
Here are our terms for courses and workshops:
- There are up to 6 places available on each workshop/ course. We reserve the right to cancel any workshops/ course with insufficient interest, providing at least 14 days notice.
- If we have any reason to cancel your booking a full refund or exchange will be provided.
- You may cancel your booking up to 21 days in advance to receive an 80% refund (allowing for admin costs) or we can transfer your booking onto another workshop, within four months of the date of the workshop/ course. In circumstances where we are given less than 21 days’ notice we don’t provide refunds. You are of course welcome to send a friend in your place.
- Courses/ workshops purchased as gifts can be transferred up to 21 days in advance onto another workshop/ course, within four months of the date of the workshop/ course. In circumstances where we are given less than 21 days’ notice we are not able to transfer the booking. You are of course welcome to send a friend in your place.
- For safety reasons and to ensure the enjoyment of all our customers, babies and children are not permitted in our adult workshops under any circumstances.
- Workshops are designed to last the length of the advertised timings. We recognise that our customers work at different paces and that this may result in the session finishing slightly earlier or finishing slightly later than advertised. In addition if we have a particularly small group, that this may result in the class finishing a little earlier than advertised.
- Workshops purchased as part of a special offer or promotion are non-transferable and non-refundable.
Please note these Terms do not apply to Group Bookings. We have separate Terms for these. Please enquire when booking.